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Cancellation Policy

To cancel your kit membership you will need to provide us with two weeks notice prior to your next kit re-bill date. We require this so that we have time to be able to offer someone else your position in the program.

Please be advised that you must put your cancellation request in writing and email it to helpdesk@scrapbookingcoach.com

We will not be able to process any cancellation request that comes in on any other channel than to our email (helpdesk[at]scrapbookingcoach.com)If you do not know your re-bill date then please email us and we can provide this to you.

Once we have received your cancellation request in writing, our customer service staff will assist you with the cancellation process via email.

Note:  We will cancel your membership to our kit program before your next upcoming re bill, provided you give us a minimum of two weeks written notice.

For more info, please visit our FAQs page by clicking here.

Return And Refund Policy

If you aren't completely thrilled with the kit after receiving it and would like to request a return and refund, please inform us through email at: helpdesk[at]scrapbookingcoach.com

To proceed with the refund, please provide the following photos along with your request:
-Photo of the design guide booklet
-Photo of all the supplies received showing they are complete, intact, unused, and unopened.

The written request should be emailed to us (helpdesk@scrapbookingcoach.com) within 30 days of purchase.

Once received, our customer service staff will assist you with the refund process via email.